*Key Achievements

  • Built and scaled the company-wide internal documentation hub from scratch, reducing redundant questions by 60%.

  • Redesigned the agile development workflow by introducing structured sprint planning, retrospectives, and prioritization processes, resulting in a 90% reduction in recurring bugs and improved cross-team alignment.

  • Led multiple major product launches from planning to ro lout, coordinating across development, support, and leadership teams to meet tight deadlines with minimal bugs or escalations.

  • Trained and onboarded 10+ new hires across multiple departments through standardized documentation and live sessions.

  • Improved internal communication workflows using tools like Front, Notion, and Slack integrations, cutting response times and increasing co laboration efficiency.

My Resume

San Diego, CA | 760-504-5775 | christybutler95@gmail.com

PROFESSIONAL EXPERIENCE

Headshots.com - San Diego, CA

Operations Manager (March 2022 - August 2025)

Previously: Director of Customer Success | Project Manager / Product Ops Support

  • Oversaw daily operations across support, product, and development teams, acting as a bridge between departments to ensure alignment and efficiency.

  • Led cross-functional initiatives, facilitated agile practices (scrum, sprint planning, retrospectives), and supported stakeholder communication.

  • Designed and scaled internal knowledge base and SOPs, improving onboarding and reducing cross-team friction.

  • Built and led the Customer Success function; implemented CRM tools (Front, Missive) and support workflows to enhance response times and client satisfaction.

  • Created customer onboarding materials and internal training guides that reduced onboarding time by 40%.

  • Supported product development by translating customer feedback into feature iterations and internal workflows.

  • Coordinated deliverables across part-time contractors and limited technical resources to meet project deadlines.

Kid’s College - South Korea

English Teacher (March 2021 - March 2022)

  • Taught English to students from Kindergarten through 6th grade, adapting instruction to meet the developmental needs of each age group.

  • Designed and delivered engaging, multimedia-rich lesson plans tailored to different learning levels and styles.

  • Fostered a positive learning environment that encouraged participation, creativity, and language development.

  • Received Lifetime Achievement Award for outstanding student development and contribution to the program.

Chase Bank - Tucson, AZ

Lead Teller Operations Specialist (December 2015 - March 2020)

  • Trained and managed a teller team while overseeing day-to-day operations.

  • Conducted audits and implemented procedural improvements.

  • Led team meetings and created a culture of continuous improvement and service.

EDUCATION

University of Utah, B.S. in Strategic Communcations - College of Humanities

CERTIFICATIONS

  • Google Project Management Certificate - Coursea, 2024

  • Agile Project Management (Scrum, Kanban, XP) - Udemy, 2023